Incident Management

Course Content

Introduction

In this training…
The Emotional Cup
Emotional Cup – Survey
Initial Assessment

What is a crisis?

What do we need to know about a crisis?
Before moving on, there are a few key concepts that we need to go over regarding a crisis: What can trigger a crisis The Behaviour Iceberg Our Goals in a Crisis What a child remembers from a crisis

How to support a child during a crisis
Now that we know the reasons behind the child's behaviour and the triggers that may lead a child to become overwhelmed and unable to regulate their emotions, we will look at how to support the child during the crisis. Before moving on to specific strategies, we will be exploring ways that will help you in handling the situation in the best way including: an awareness and understanding of your own emotional competence your ability to assess the child's needs in the situation an understanding of how the situation needs to be resolved

Strategies to handle and prevent a crisis
Now that you have gone over everything you need to know about a crisis, it is time to see the specific strategies that we will use in order to handle a crisis.

Conclusion

About Course

Welcome to the online course on Incident Management where you will be learning about managing incidents, exploring articles, and completing quizzes and assignments.

We hope you enjoy and benefit.

Good luck!

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Hello, I'm Sara!I am a dedicated instructor with an academic background in psychology and inclusive education and a true passion for making a positive impact in the field of education.…

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Mental Health

Neurodiversity

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Beginner

18

Course Content

Introduction

In this training…

The Emotional Cup

Emotional Cup – Survey

Initial Assessment

What is a crisis?

A Crisis

Why is it important for us to respond correctly?

What do we need to know about a crisis? Before moving on, there are a few key concepts that we need to go over regarding a crisis: What can trigger a crisis The Behaviour Iceberg Our Goals in a Crisis What a child remembers from a crisis

What can trigger a child to have a crisis?

The Behaviour Iceberg

Iceberg – Self-Reflection Activity

What are your goals during a crisis?

What a child remembers about your response

Your own emotional competence

Assess the child’s needs and wants

Life Space Interview

Strategies to handle and prevent a crisis Now that you have gone over everything you need to know about a crisis, it is time to see the specific strategies that we will use in order to handle a crisis.

Proactive/Preventative Strategies

De-escalation Strategies

Reactive Strategies

Calm Down Strategies

When to use to strategies

Conclusion

Incident Management Quiz

Online Meetings

Feedback Form

About Course

Instructor

Student Ratings & Reviews

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Category And Start Learning.

What do we need to know about a crisis?
Before moving on, there are a few key concepts that we need to go over regarding a crisis: What can trigger a crisis The Behaviour Iceberg Our Goals in a Crisis What a child remembers from a crisis

Strategies to handle and prevent a crisis
Now that you have gone over everything you need to know about a crisis, it is time to see the specific strategies that we will use in order to handle a crisis.